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Terms of Service

Market Loss Policy

When purchasing from ShinyBars.com, once we have issued an Order ID number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. Any market gain on cancellations shall remain the property of ShinyBars.com. Payment of the deficit and $35.00 cancellation fee can be made at the time of cancelling or we can invoice you for the amount due. If you fail to pay the deficit and/or $35.00 cancellation fee, you will be suspended from doing business with ShinyBars.com until you have submitted payment.

Binding Agreement

Placing of an order with ShinyBars.com constitutes a binding agreement with ShinyBars.com on all of the terms and conditions set forth in our Ordering Policies and Procedures, Market Loss Policy and Privacy Policy as set forth in other areas of this website, all of which are hereby incorporated into this set of Ordering Policy and Procedures.
Price Confirmation and Cancellations

Upon placing a buy order with ShinyBars.com, you will be required to make payment in full via one of our payment options (Credit Card, Check, PayPal, Bitcoin, E-Check). Bitcoin payments must be submitted immediatly after confirming your order! ShinyBars.com is at the mercy of an automatic pricing system and reserves the right to cancel ANY order at ANY time when it is deemed to have been the result of a pricing error.


Delayed Shipping

Some products are offered on a pre-sale basis and are clearly marked as such. These products will incur a 1-3 week shipping delay. If you purchase other products along with a pre-sale item, the whole order will ship once all products are available. If there are additional delays, we will offer substitution options.
Returns

You MUST create an account(register) on the next step to be able to initate returns! Please review our returns policy.

By accepting these conditions of use you are agreeing that you understand the terms above in addition to all terms and policies addressed on ShinyBars.com. Time is of the essence in this and all agreements on ShinyBars.com.


Holding Period

We will not ship an order until payment has cleared in full. All checks will be held for 1-10 business days. Personal checks will be held for 5-10 business days. Once funds clear, we will ship within 1 business day.

Return Policy

We believe in 100% customer satisfaction! Because of this, we are implementing a no hassle return policy. We will offer a refund, return, store credit or exchange within 15 days from the date which you receive your product(s).  This period is extended to 30 days for numismatic products such as certified Silver Eagles, etc. Products must be returned in their original packaging and free of damage.

To initiate a return request please log into your ShinyBars.com account, click on “My Account” on the top menu then “Orders” on the left. Within your orders click “Return Items”. Next select the quantity of each product you want to return, select a return reason, select a return action and provide a DETAILED reason for the return request. Once we review the request we will issue an RMA with further direction on the return request.

*Terms: Shipping and handling charges are not refundable. When returning items you are responsible for the return shipping/insurance. Additionally you must carefully package the product to ensure safe shipping and prevent damage to the product. Credit card orders that are returned will incur a 5% restocking fee. Bullion products may be subject to our “Market Loss Policy” depending on the circumstances of the return. We reserve the right to reject any return that does not comply with the above requirements. You must be a REGISTERED customer to initate returns!

Virginia Sales Tax

We must charge a 5.3% Virginia Sales tax on all orders that are shipped to a Virginia address. Silver and gold bullion orders over $1000 are sales tax free as of 7/1/2015. Our system limitations require that we submit a refund of the excess tax that is charged on your order. We are actively working to enable automatic shipping exclusion on bullion orders over $1000.

Pricing or Typo’s

We make every attempt to ensure pricing is accurate. We are human and occasionally make errors in data entry. We reserve the right to cancel orders with incorrect information/pricing. Prices and availability are subject to change without notice. If an order is incorrectly priced, we will contact you either by email or phone.

System Failure

Trading through an electronic trading or order routing system exposes you to risks associated with system or component failure. Further, internet service providers are not 100% reliable. In the event of system or component failure, it is possible that, for a certain time period, you may not be able to enter new orders, execute existing orders, or modify or cancel orders that were previously entered. System or component failure may also result in loss of orders or order priority. ShinyBars.com hereby specifically disclaims, and by your placement of an order through ShinyBars.com you hereby specifically release ShinyBars.com from, any and all liability resulting from a system or component failure of the electronic ordering system or a failure of the transmission or communication facilities including, without limitation, the internet service provider’s facilities, or any other cause beyond the reasonable control of ShinyBars.com.

Dispute Resolution

ShinyBars.com believes in 100% customer satisfaction and will do everything within its power to ensure that disputes are resolved quickly and in a manner that best suits both parties. If you have a complaint or issue, we encourage you to contact [email protected] with your concerns. If we are unable to come to a reasonable resolution that is fair to both parties you agree that any and all disagreements and disputes between ShinyBars.com and yourself will be resolved in accordance with the following:

1. Forum Selection and Governing Law.

The federal and state courts located in Warren County, Virginia, shall have exclusive jurisdiction of all actions arising out of or relating to the transactions between ShinyBars.com and yourself, including but not limited to all policies stated on ShinyBars.com. All such disputes shall be resolved exclusively in such federal and state courts, as appropriate, in that jurisdiction. You hereby consent to personal jurisdiction and venue in those federal and state courts for the purpose of resolving any disagreements or disputes between us and waive all objections to the jurisdiction of such federal and state courts. Any action arising out of or relating to the User Agreement shall be governed by, and interpreted in accordance with, the laws of the State of Virginia, without regard to conflict of laws principles.

2. Waiver of Jury Trial; Arbitration.
By accepting this agreement with ShinyBars.com you are waiving your right to a trial by jury in connection with any disputes related to the Terms of Service and the transactions between yourself and ShinyBars.com. You are also waiving any additional arbitration requirements that object to this Terms of Service contract.

Investment Risk

All investments involve risk. Investing in Coins and bullion subjects you to substantial market risk including significant value change and liquidity or lack-there-of. We are not certified to offer any advice on investing. Any and all information on ShinyBars.com is to be considered informational and not of any investment value.

Security

ShinyBars.com uses 256 Bit SSL encryption for security. Additionally, our site is subject to a daily MalWare/Virus Scan. All transactions are secure and the information you provide to us is only available through SSL connections to ShinyBars.com.

Time is of the essence in this an all agreements on ShinyBars.com